DRAFT — replace everything in [brackets] with the store’s real policy and have it reviewed before launch. 草稿——上线前请把 [方括号] 换成真实政策，并请律师确认。
Shipping & Returns
Shipping
- We deliver within Malaysia only.
- Orders are packed and shipped within [1–2] working days after payment is confirmed.
- Estimated delivery after shipping: West Malaysia [2–4] working days; Sabah, Sarawak and Labuan [4–7] working days.
- Shipping fees are shown at checkout before you pay. Free shipping applies to orders above the amount shown in the cart.
- Courier: [courier name]. You will receive a tracking number by [email / WhatsApp].
Returns & exchanges
- If an item arrives damaged, defective or wrong, contact us within [7] days of delivery with your order number and photos / an unboxing video.
- [Opened or used items can / cannot be returned for hygiene reasons — state clearly which products this applies to.]
- Approved returns: we will [replace the item / refund to the original payment method] within [14] days after we receive the item.
- [Who pays return shipping in each case.]
Nothing in this policy limits your rights under the Consumer Protection Act 1999.